FREQUENTLY ASKED QUESTIONS

Who can wear a lei?

Lei are wonderful gift for anyone, anytime, on all occasion, traditionally lei were worn everyday like your favorite hat or earrings. It can be worn to church, at a party, to the beach and for those days when you want to pamper yourself! 

How do I place an order?

You may use our contact page to get in touch with our artist.

Have prepared: The size of crown, who it's for, themes or color scheme, if there are any flowers or foliage you wish to see in there.

Don't know what to get? We are here to help, and will create something special for you! 

How far in advance should I order a Lei or reserve a Flower Party?

Order as early as you please, but we ask at least 72 hours in advanced.

Reserving a Flower Party:

To secure your desired date and time, please book your Flower Party at least 1 week prior to your event date. 

What is your Cancellation and Refund Policy?

No Returns. No Refunds.

Cancellation Policy for Kahicrown, or Lei Order:

There is a cancellation fee of 50% of purchase amount if cancelled within 7 days of pickup/delivery date. Any cancellations made more than 7 days before the pickup/delivery date are entitled to a full refund.

Cancellation Policy for Flower Party:

There is a cancellation fee which is the amount of the deposit made if Flower Party is cancelled within 10 days of event date. Any cancellations made more than 10 days before Flower Party event is entitled to a full refund of the deposit. 

Pickup and Delivery Information

Please Note: When choosing the Pickup/Delivery date, we highly recommend scheduling this day on the same day that the Lei will be used to ensure freshness of the flowers and foliage.

Pickup:

All orders are available for Pickup in Kapolei, O'ahu. The Pickup Address will be disclosed via the confirmation email after the order has been placed.

Packagining:

We do our best to use sustAINAble practices to minimize our foot print on the environment!

Smaller orders are wrapped in newspaper.

Larger orders are placed in soda boxes, or aluminum trays.

Delivery:

Delivery is available anywhere on O’ahu, provide the day, time, and location for delivery quote.

Proper Care and Storage of Lei

Until used, store your Lei in a dry and cool place, refrigerated, or an air conditioned room.

Place lei on top of a napkin or newspaper and cover with a napkin or newspaper.

With proper care most Leis can last 3-4 days.

Do you currently ship Interisland, to the US Mainland, or International?

Auwe! At this time we do not ship outside of O'ahu. However, if you are ever traveling out of O'ahu give us a ring and we can accomodate you with some long lasting foliage to take on your journey!

Flower Party

After submitting the Flower Party Contact Form, a floral artist of Kahihae will be in touch with you. Please have all requested information available.

To complete your reservation, please note you are required to pay a 50% deposit fee to secure Kahihae.

Security Deposit shall be paid via an emailed Invoice Link in order to secure your reservation. Final Payment is due 7 days prior to the event.

For the Flower Party, we provide:

  • 6ʻ x 2.5ʻ Table

  • Up to 4 Chairs

  • Table Linens and Décor

  • All Flowers, Foliage, and Materials

  • Floral Artist of Kahihae

Inquire For:

  • Chairs and Additional Tables

  • Photographer to capture your special event!

DISCLAIMER

PRODUCT PHOTOS REPRESENT AN OVERALL THEME OR LOOK WHICH IN SOME INSTANCES, CANNOT BE REPLICATED EXACTLY.

ALTHOUGH THE ACTUAL ARRANGEMENT MAY NOT PRECISELY MATCH THE PHOTO, THE OVERALL DESIGN DIRECTION WILL ALWAYS BE PRESERVED.

SEASONALITY, MARKET CONDITIONS, AND AVAILABILITY MAY CAUSE SUBSTITUTIONS OF FLOWERS, GREENERY AND VASES TO OCCUR. WE WILL ALWAYS ENSURE THAT THE STYLING AND COLOR SCHEMATIC MATCH THE IMAGERY AS CLOSE AS WE CAN AND WILL ONLY SUBSTITUTE ITEMS OF EQUAL OR HIGHER VALUE.

Shell Crown Rental

Reserving a Shell Crown:

To secure your desired date, please reserve your Shell Crown at least 1 week in advanced to your event date. 

Reservation Payment: 

To complete your reservation, please note you are required to pay a 50% deposit fee to secure Crown Rental.

Security Deposit shall be paid via an emailed Invoice Link in order to secure your reservation. Final Payment is due 7 days prior to the event.

Cancellation Policy for Shell Crown Rental:

There is a cancellation fee of 50% of purchase amount if cancelled within 7 days of event date. Any cancellations made more than 7 days before the event date are entitled to a full refund.

Return Date:

The Return Date is always the first business morning following your event. Delivery and pick up is available for a fee.

Late Fees:

After Shell crown Return Date, late fees will be assessed as follows:

  • One (1) Day Late – 20% of the rental fee for crown will be added to the total fees

  • Two (2) to Seven (7) Days Late – 100% of the rental fee for crown will be added to the total fees

  • Eight (8) to Fourteen (14) Days Late – 200% of the rental fee for crown will be added to the total fees.

  • Over Fourteen (14) Days Late , Lost or Stolen– Amount up to 100% of the Retail Value attributable to each Crown plus any due rental fees, and taxes will be charged.

Late fees will be charged to your credit card account in addition to all other applicable fees. The late fees provided for by this paragraph are intended as compensation to us, and are not intended to be a punishment or penalty,  simply because the Crown(s) have been reserved and unavailable for other customers.

Shell Crown Rental Care:

We inspect and clean each Shell Crown before delivery or pick up. We understand that nicks, and scratches may happen, and when they do we will do our best to repair it ourselves. In cases of unusual wear or damage, abnormal dirt or foreign substances on Shell Crowns we will charge your credit card account for the cost of repair or cleaning or up to 50% of the full Retail Value attributable to the crown. If the crown is damaged beyond fixing we'll ask that you pay the full replacement price. 

We hope this answered some of your questions!